Return Policy

We want you to love your purchase. Because we sell beauty, skincare, and K-pop collectible items, our return standards must follow strict hygiene, copyright, and authenticity guidelines.

Please read this policy carefully before completing your purchase.

1. Clear Rules for Opened Beauty & K-Pop Items

To comply with platform and industry requirements, we clearly define what is returnable.

Opened, used, unsealed, or tampered items are not eligible for return, exchange, or refund.

“Opened” includes:

• Breaking any seal

• Removing protective shrink-wrap

• Unwrapping inclusions

• Testing or using the item

• Altering original packaging

For K-Pop merchandise:

• Albums, merchandise, and sealed sets must be completely unopened and intact.

• Returns will not be accepted if photocards, postcards, inclusions, stickers, or internal components are missing — no exceptions.

• Unopened items in original condition may qualify for exchange or store credit within our stated window.

2. Non-Returnable Items (Final Sale)

For hygiene, copyright, and authenticity reasons, the following items are FINAL SALE and cannot be returned or refunded.

Beauty & Skincare

• Skincare

• Beauty tools (rollers, brushes, applicators)

• Hair products

• Any item that touches the skin

K-Pop Products

• Opened albums

• Unsealed albums

• Any album missing photocards or inclusions

• Mystery packs, blind pulls, photocards

• Limited-edition or collectible items marked “Final Sale”

These items will be clearly labeled on product pages.

3. Used or Opened Products Cannot Be Returned

For sanitary and authenticity reasons, any opened or used beauty item or unsealed K-pop product cannot be accepted or refunded.

This includes:

• Breaking album shrink-wrap

• Opening sticker seals

• Removing photocards or inclusions

• Opening sealed merchandise packaging

• Swatching, pumping, or testing skincare or beauty items

4. Photos Required for All Return or Damage Requests

To protect both you and our team, all return or damage requests must include:

• A photo of the item

• A photo of the packaging

• A photo of the shipping label

These are required for Shopify, PayPal, and credit-card verification.

5. Shipping Damage Claims

USPS and UPS require documentation for damage claims. To submit a claim on your behalf, we must receive:

• Photo of the outside shipping box

• Photo of interior packaging

• Photo of the damaged item

Without these photos, we cannot submit a carrier claim.

6. Store Credit & Exchanges

• All sales are final.

• For non-consumable items:

  • The item must be unopened, unused, and in original sealed condition.

  • Eligible for exchange or store credit only.

  • No refunds for non-consumable items once shipped.

  • • A 10% restocking fee will be deducted from the store credit or exchange value

• For consumable, beauty, and skincare items:

  • No returns, no exchanges, no refunds.

7. Allergic Reactions (Exchange Only)

If you experience a reaction, please contact us within 10 days of delivery.

Requirements:

• Photos of the reaction

• Photos of the product

Resolution:

• Exchange only

• No refunds for used skincare due to safety regulations

8. Where to Find Our Return Policy

For full transparency, our Return Policy is available:

• On each product page (summary version)

• In the website footer under Return Policy (full version)

9. “Final Sale” Labeling

Any item that cannot be returned will clearly display:

FINAL SALE — No returns or exchanges.